YOU HAVE QUESTIONS, WE HAVE ANSWERS...

  • Are your products handmade?

    Almost every one of the items in our shop are handmade by Sam (Owner & creator) in small batches. We also offer a limited selection of thoughtfully curated pieces from other makers that complement her work.
    Because items are handmade and not mass-produced, slight variations in stitching, fabric placement, and detail may occur—this is part of what makes each piece unique.

  • What is your return policy?

    Due to the handmade nature of our products, all sales are final.
    If your item arrives damaged or there is an issue with your order, please contact us within 5 days of delivery, and we will gladly work with you to make it right.

  • Do you accept exchanges?

    At this time, we do not offer exchanges. If you’re unsure about an item before purchasing, feel free to reach out—We're happy to help!

  • What if my package is lost or delayed?

    Once your order has been shipped, it is in the hands of the carrier.
    If your package appears lost or delayed:
    Please first check your tracking information
    Reach out to the shipping carrier directly

    If you still need help, contact us and we'll do our best to assist
    Sunday Story is not responsible for lost or stolen packages, but we will always try to help however we can.

  • How long will it take my order to ship?

    Processing times vary depending on the item, but most orders ship within 3-7 business days.
    You will receive a tracking number as soon as your order ships.

  • How should I care for my item?

    To keep your handmade piece looking its best:
    Spot clean or gently hand wash when possible
    Lay flat or hang to dry
    Avoid high heat
    Specific care instructions may vary by item.